Privacy Policy

1. Introduction

fry9 ("we", "us", or "our") is committed to protecting the privacy and personal data of all players who use our online gaming platform at fry9.pro. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have in relation to your personal data.

By accessing or using fry9, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of the platform immediately. This policy applies to all users of fry9 based in Bangladesh and any other jurisdiction where our services are accessed.

2. Information We Collect

To deliver a safe, reliable, and fully functional gaming experience, fry9 collects the following categories of personal information from its users:

• Identity information: full name, date of birth, nationality, and a government-issued ID document (National ID, passport, or driving licence) for account verification.
• Contact information: email address, mobile phone number, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details such as bKash, Nagad, Rocket, Upay wallet numbers, or bank account references used for deposits and withdrawals.
• Technical and usage data: IP address, device type, operating system, browser type, pages visited, session duration, click patterns, and game history logs.
• Communication records: any messages, support tickets, complaints, or queries sent to our customer support team via email or live chat.

We collect this information at the point of registration, during identity verification, through your ongoing use of the platform, and when you contact our support team. We do not collect more information than is necessary for the purposes described in this policy.

3. How We Use Your Information

fry9 uses the personal information we collect for the following clearly defined purposes:

• Account management: to create, verify, maintain, and secure your player account on fry9, and to process your deposits and withdrawals accurately.
• Regulatory compliance: to fulfil our Know Your Customer (KYC) obligations and to comply with applicable anti-money laundering requirements.
• Service improvement: to analyse platform usage patterns, fix technical issues, and continuously improve the quality of games and services we offer — including cricket betting, live casino, slots, and fishing games.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeover attempts, and other unauthorised activity on the platform.
• Personalisation and promotions: to tailor game recommendations, bonuses, and promotional offers to your preferences and gaming history — for example, relevant cricket season offers during BPL or IPL.
• Customer support: to respond to your queries, resolve disputes, and provide assistance when you contact our support team.

4. Cookies and Tracking Technologies

fry9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your active session, and understand how users interact with the site.

We use essential session cookies (required for platform functionality), analytical cookies (to measure performance), and preference cookies (to remember your language and display settings). You may adjust cookie preferences through your browser settings at any time; however, disabling essential cookies may affect platform functionality.

5. Sharing of Your Information

fry9 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform (e.g., payment processors for bKash, Nagad, Rocket transactions; game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming). These providers are contractually bound to handle data securely and may not use it for their own purposes.
• Legal and regulatory authorities: when required by applicable law, court order, or government request — for example, to assist authorities in investigating fraud, money laundering, or other criminal conduct.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of fry9's business assets, your data may be transferred as part of that transaction. You will be notified of any such change through a prominent notice on our platform.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own marketing or commercial purposes.

6. Payment Data and Financial Information

All financial transactions on fry9 — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your registered payment account — are processed through encrypted, secure payment channels. We do not store your full mobile banking PINs or complete card numbers on our servers.

Transaction records are retained in accordance with our data retention policy and applicable financial record-keeping obligations. These records are used to resolve disputes, investigate irregularities, and comply with audit requirements. Access to financial data is strictly limited to authorised fry9 personnel and approved payment service partners.

7. Data Retention

We retain your personal data for as long as your account remains active, plus an additional period as required to fulfil our legal obligations, resolve disputes, and enforce our agreements. For inactive accounts, we typically retain data for a period of five (5) years from the date of last account activity, unless a longer retention period is required by law.

When your data is no longer required, we will securely destroy, delete, or anonymise it in accordance with our internal data disposal procedures. You may request early deletion of your account data by contacting our support team, subject to any overriding legal retention obligations.

8. Your Rights and Choices

As a user of fry9, you have the following rights in respect of your personal data. You may exercise any of these rights by contacting our support team at the email address listed below:

• Right of access: you may request a copy of all personal data we hold about you, including account details, transaction history, and communication records.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it without undue delay.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary for the purpose for which it was collected), you may request deletion of your personal data.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in specific situations, such as while a dispute regarding its accuracy is being resolved.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing your data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all legitimate data rights requests within a reasonable timeframe. Please note that certain rights may be limited where fry9 has a compelling legal basis to continue processing your data (for example, retaining transaction records for anti-fraud or compliance purposes).

9. Data Security

The security of your personal data is a top priority at fry9. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, secure server infrastructure, role-based access controls for internal staff, and regular security audits.

While we take all reasonable precautions to secure your data, no transmission over the internet is entirely without risk. We encourage you to use a strong, unique password for your fry9 account, to enable any available two-factor authentication, and to contact us immediately if you suspect any unauthorised access to your account.

10. Third-Party Services and Links

fry9 integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and data handling practices, which are independent of fry9. We recommend reviewing the privacy policies of any third-party provider whose services you use through our platform.

fry9 is not responsible for the privacy practices of third-party game providers or payment processors. Any data shared directly between you and a third-party provider is governed by that provider's own terms and privacy policy, not this document.

11. Age Restriction and Children's Privacy

fry9 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from any person under the age of 21. If you are under 21, you must not access or use fry9 under any circumstances.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe your child has provided personal information to fry9, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

fry9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users by posting a clear notice on the platform and, where appropriate, sending a notification to your registered email address. The "Last updated" date at the top of this page will always reflect the most recent revision.

Your continued use of fry9 following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fry9 handles your personal data, please do not hesitate to reach out to our support team. We are available to assist you at any time.